Prometric testing - support is a joke

I have used Prometric testing centers several times throughout my career to take IT certification tests and only had a problem one time when the particular testing center I was using wasn't open the day I was scheduled to take the test. No big deal and I was able to get it rescheduled without a hassle. Unfortunately, I have ran into a problem because of a medial emergency surrounding my mother in law and I was unable to cancel or reschedule the test before the 24 hour window was up. I had to run out of town and be with my family during this time and never even thought about the test until the next morning. I attempted to call Prometric and was told that according to policy I was going to have to forfeit my testing fee of $200 for the Apple certification test I had already paid for. The lady said I had to fax a written request for reimbursement and I would have an answer within 48 hours. Frustrated, I decided to attempt that and faxed a written request stating my hardship in order to try to get the test rescheduled.

48 hours passed and I never heard from Prometric so I decided to give them a call. Magically they said they never got the fax and now I would also need a doctors excuse in order to be excused from the test. Keep in mind that all I wanted to do was simply reschedule a test I already paid for - not cancel completely or get my money back.

I finally was able to get the doctors excuse and faxed it today to see if I can get my money back. I went ahead and rescheduled the test and paid for it again because I was tired of waiting for them. Unfortunately they are the only game in town as far as taking tests but this support has been horrible.